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A full-time Teller Supervisor position is currently available at our East Troy Branch Office.  Applicants should have a pleasant customer service attitude and be accurate.  Prior supervisory experience needed.  Prior cash handling experience needed. Position calls for 35 to 40-hour workweek. Availability during all bank-operating hours, which includes Saturdays, is required.


Typical Duties and Responsibilities:

Ensure the Daily Operations of the Teller Line
Scheduling, Supervising, Training and Developing Staff
Maintaining Customer Service standards, greeting customers and facilitating a welcoming and customer focused environment
Performing as paying and receiving teller in bank lobby
Responding to customer inquiries and concerns and creating positive solutions
Daily monitoring of CTR processing
Ordering Cash for Main Bank and Drive In
Balancing the Currency Vault and the Coin Vault
Daily Transmittal of Cash Advances
Counterfeit Note Report
Monitoring accuracy of Monetary Instrument Log (MIL)
Maintaining supplies, Organization of the teller line
Supporting the Staff by approving/overseeing transactions as needed, assisting with balancing issues and verifications of cash outages
Performing monthly surprise cash audits
Monitoring and providing guidance, written disciplinary actions when necessary
Continuously working to improve the operations of the teller line and the bank
Working with other Lobby Personnel to ensure excellent lobby operations
Being a positive role model for all employees
Ensures adherence to policies and procedures concerning the Teller functions
Supporting management of First Citizens State Bank

Required Knowledge, Skills, and Abilities: 

Knowledge of all basic and specialized teller functions
Knowledge of regulatory requirements for financial transactions
Knowledge of supervisory practices and principles
Knowledge of office methods, procedures, and practices including the use of standard office and teller equipment
Skill in performing typical financial transactions and teller functions accurately
Ability to effectively communicate with Tellers, Customers, and Management


Preferred- Experience in supervising and training employees as this role provides guidance to Tellers regarding complex customer transactions or request.

 Minimum- Four years of bank teller experience or four years of counting, receiving, disbursing and balancing money, and executing financial transactions; or

 Associate's degree in Business Administration or related field AND two years of bank teller experience or four years of counting, receiving, disbursing and balance money, and executing financial transactions; or Equivalent combinations of experience, training and/or education approved by Human Resources.


~First Citizens State Bank is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status & protected veteran status~



Application for Employment

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