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Teller/Customer Service (FT)


First Citizens State Bank is currently accepting applications to fill the following Full-time Teller/Customer Service positions:

Main Office
207 W. Main St.
Whitewater, WI 53190

West Branch Office
1058 W. Main St.
Whitewater, WI 53190

East Troy Branch Office
2546 E. Main St.
East Troy, WI 53120

Prior cash handling & teller experience preferred. Must also have a pleasant customer service attitude and be extremely accurate.

In this position, you are responsible for handling basic transactions for customers in a friendly and efficient manner, in conformance with the established policies and procedures. Also responsible for maintaining and balancing a teller window, providing high quality customer service and cross-selling bank products and services. Additional duties may include establishing new deposit accounts, performing vault teller functions, and providing guidance to the part time teller staff.

This position also requires flexibility. The successful candidate must be able to perform a variety of different tasks as assigned by Supervisor. Bilingual in Spanish is also helpful.

Position requires 36 to 40-hour workweek.

Availability during all bank-operating hours, which includes Saturdays, is required.

Please drop off, mail, fax or email your application to:
First Citizens State Bank
Attn: HR Officer, Jackie Frey
207 W. Main Street
Whitewater, WI 53190
262-473-3039 (fax)

 

~First Citizens State Bank is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status & protected veteran status~


Head Teller Position (FT)


A full-time Head Teller position is currently available at our East Troy Branch Office, 2546 E. Main Street, East Troy, WI 53120. Applicant should have a pleasant customer service attitude and be accurate. Prior supervisory experience needed. Prior cash handling experience needed. Position calls for 36 to 40-hour workweek. Availability during all bank-operating hours, which includes Saturdays, is required.

Typical Job Duties and Responsibilities

  • Work teller window, wait on customers & ensure the Daily Operations of the Teller Line
  • Scheduling, Supervising, Training and Developing Staff
  • Maintaining Customer Service standards, greeting customers and facilitating a welcoming and customer focused environment
  • Performing as paying and receiving teller in bank lobby
  • Responding to customer inquiries and concerns and creating positive solutions
  • Daily monitoring of CTR processing
  • Ordering Cash
  • Balancing the Currency Vault and the Coin Vault
  • Daily Transmittal of Cash Advances & monitoring over $3,000 & log for non-customers
  • Balance gift cards, cashier’s checks & money orders monthly
  • Monitoring accuracy of Monetary Instrument Log (MIL), OFAC logs for money orders and cashier’s checks
  • Maintaining supplies, Organization of the teller line
  • Supporting the Staff by approving/overseeing transactions as needed, assisting with balancing issues and verifications of cash outages
  • Performing monthly surprise cash audits & follow procedures
  • Monitoring and providing guidance, written disciplinary actions when necessary
  • Continuously working to improve the operations of the teller line and the bank
  • Working with other Lobby Personnel to ensure excellent lobby operations
  • Being a positive role model for all employees
  • Ensures adherence to policies and procedures concerning the Teller functions
  • Supporting management of First Citizens State Bank

Required Knowledge, Skills, and Abilities

  • Knowledge of all basic and specialized teller functions & regulatory requirements for financial transactions
  • Knowledge of supervisory practices and principles & office methods, procedures, and practices including the use of standard office and teller equipment
  • Skill in performing typical financial transactions and teller functions accurately
  • Ability to effectively communicate with Tellers, Customers, and Management

Qualifications

Preferred - Experience in supervising and training employees as this role provides guidance to Tellers regarding complex customer transactions or requests.

Minimum - Four years of bank teller experience or four years of counting, receiving, disbursing and balancing money, and executing financial transactions; or Associate's degree in Business Administration or related field AND two years of bank teller experience or four years of counting, receiving, disbursing and balancing money, and executing financial transactions; or Equivalent combinations of experience, training and/or education approved by Human Resources.

~First Citizens State Bank is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status & protected veteran status~


PT Teller Positions


First Citizens State Bank is currently accepting applications to fill the following PT Teller positions:

Main Office
207 W. Main St.
Whitewater, WI 53190

West Branch Office
1058 W. Main St.
Whitewater, WI 53190

Palmyra Office
111 E. Main St.
Palmyra, WI 53156

Working hours could vary Monday through Friday and Saturdays. Position is approximately 25-30 hours per week. Applicants should have a pleasant customer service attitude & skills. Accuracy is very important. Prior cash handling & teller experience desired but not required. Must have a pleasant customer service attitude and be extremely accurate. This position requires flexibility. The successful candidate must be able to perform a variety of different tasks as assigned by Supervisor.

In this position, you are responsible for handling basic transactions for customers in a friendly and efficient manner, in conformance with the established policies and procedures. Also responsible for maintaining and balancing a teller window, providing high quality customer service and cross-selling bank products and services. Additional duties may include establishing new deposit accounts, performing vault teller functions.

Bilingual in Spanish is also helpful.

Availability during all bank-operating hours, which includes Saturdays, is required.

Please drop off, mail, fax or email your application to:
First Citizens State Bank
Attn: HR Officer, Jackie Frey
207 W. Main Street
Whitewater, WI 53190
262-473-3039 (fax)

 

~First Citizens State Bank is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status & protected veteran status~

 
 
 
 

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