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Mobility Privacy Policy

HomeMobility Privacy Policy

Privacy Policy for MobilityTM Mobile Banking App

Effective Date:
Last Updated: 11/21/2025
Introduction

Mobiliti™ (“we,” “our,” or “us”) provides mobile banking services to customers of First Citizens State Bank. This Privacy Policy explains how we collect, use, and share information when you use our mobile application available on Google Play and Apple App Store.

Information We CollectWe may collect the following types of information:
  • Personal Information: Name, email address, phone number, account details provided by you for banking services.
  • Device Information: Device model, operating system, unique device identifiers.
  • Usage Data: App interactions, transaction history, crash logs, performance data.
  • Location Data: If enabled, for fraud prevention and branch/ATM locator services.
  • Sensitive Financial Data: Account numbers, balances, and transaction details for mobile banking functionality.
How We Use Your InformationWe use the collected information to:
  • Provide secure mobile banking services.
  • Process transactions and display account information.
  • Detect and prevent fraud.
  • Improve app performance and user experience.
  • Comply with legal and regulatory requirements.
Data Sharing and DisclosureWe do not sell your personal data. We may share information:
  • With Fiserv, our technology partner, for app hosting and maintenance.
  • With service providers who assist in delivering banking services.
  • For legal compliance or to protect rights and safety.
  • With third-party analytics tools for app performance monitoring.
Data RetentionWe retain your data only as long as necessary for banking services or as required by law.
SecurityWe implement industry-standard security measures, including encryption and multi-factor authentication, to protect your data.
Your RightsDepending on your location, you may have rights to:
  • Access, correct, or delete your data.
  • Request account deletion through the app or by contacting us.
  • Withdraw consent for data processing.
Children's PrivacyOur app is not intended for children under 13. We do not knowingly collect data from children.
Changes to This PolicyWe may update this Privacy Policy from time to time. Changes will be posted here with an updated date.
Contact UsIf you have questions, contact us at:

Email: support@firstcitizensww.com
Phone: 262-473-2112
Address: First Citizens State Bank, 207 W Main St., Whitewater, WI 53190
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