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Upcoming Downtime

Our website will be down for maintenance beginning July 14th at 10pm for 3 hours. Also, Online & Mobile Banking will have limited to no access from 7/27 @ 6pm through 7/29 @ 9am as we prepare an upgrade. Click 'Learn More' to view the upgrade Q&A.

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FAQ - Online & Mobile Banking Upgrade

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FIRST CITIZENS STATE BANK – ONLINE & MOBILE BANKING UPGRADE

We are pleased to share that First Citizens State Bank will be upgrading our online and mobile banking platform on Wednesday, July 29th. This enhancement will provide a smoother, more intuitive experience with expanded features and a consistent experience across platforms for both personal and business customers to support your banking needs.
 
Please read through the following Frequently Asked Questions to learn more about the transition including steps you may need to take prior to the transition.

Please contact our Relationship Bankers with any questions at
262-473-2112 or customerservice@firstcitizensww.com.

Business Online Banking is being upgraded, too.
Stay tuned for more information coming soon!


FAQ - PERSONAL SERVICES

Q.  Will there be any service interruptions during the upgrade?
Q.  Will I be able to use my current password/biometrics/fingerprint for login?
Q.  Will there be additional verification needed upon login?
Q.  Will there be a revised Terms and Conditions with the upgrade?
Q.  Will my existing preset/recurring transactions and transfers still process during the downtime period?
Q.  Will I need to reconnect my 3rd party connections in the new platform?
Q.  Will my Online Banking alerts migrate with the upgrade?
Q.  Will my statement preference settings migrate with the upgrade?
Q.  Are there action Items I need to take prior to the upgrade?
Q.  Will I need to download a new app?
Q.  Will my URL favorite in my browser continue to work?
 
Q. Will there be any service interruptions during the upgrade?A.  You can expect a limited interruption of service.  Personal (Consumer) Online and mobile platforms will enter Read Only Mode on July 27th at 6 PM and continue through July 29th at 9 AM. You will still be able to log in and view your account balances during this time.
 
Scheduling internal transfers, making or scheduling loan payments, initiating External Transfers, initiating Zelle® transfers, and submitting Bill Payments will be unavailable during the Read Only period.
Q.  Will I be able to use my current password/biometrics/fingerprint for login?
 		A.  Yes.  Existing usernames and passwords will be transferred to the new platform.  If you typically use biometrics/fingerprint for login you will need your current username and password for your first login to the upgraded platform.  If you know your username, but do not know your password, you can click on the Forgot Password link. If you’ve forgotten your username, please give us a call at 262-473-2112 prior to July 27th and we can assist you.
Q.  Will there be additional verification needed upon login?
 		A.  Yes. Our recently updated security feature for Online and Mobile Banking login will trigger a One-Time Passcode (OTP) to be sent (text or voice) to your mobile phone number we have on file for you during your first login following the upgrade.  Enter this code to complete the login process.
Q.  Will there be a revised Terms and Conditions with the upgrade?
A.  Yes.  When signing in the first time after the upgrade, you will be prompted to re-accept our updated Electronic Banking Terms and Conditions. Please follow the promptings on the screen for this process.
Q.  Will my existing preset/recurring transactions and transfers still process during the downtime period?

A.  Any transactions that were pre-scheduled and approved prior to this period will be processed as expected as long as they were in a PROCESSED status prior to 4PM on Monday, July 27th.

Scheduled and/or Recurring Internal Transfers, External Transfers, Zelle® Transfers, and Bill Payment information will also migrate to the upgraded platform. It is recommended that you verify these presets after logging into the upgraded platform on July 29th. Note: you will not be able to make any edits to scheduled or recurring transfers that were created prior to July 27th. If changes are needed for transfers created before the upgrade, simply delete the transfer and create a new one in the upgraded system.
Q. Will I need to reconnect my 3rd party connections in the new platform?
A.  Yes, After the upgrade, 3rd party services like Plaid, Square, Venmo, and other financial tools that were previously linked using your online banking credentials will need to be reconnected.
Q.  Will my Online Banking alerts migrate with the upgrade?
A.  Alert descriptions will migrate for SMS and email-based alerts.  Alerts delivered via push notifications will need to be re-enrolled due to changes in the AppID when moving to the new mobile platform app.
Q.  Will my statement preference settings migrate with the upgrade?
 		A.  Yes. Statement settings will migrate and will not need to be adjusted.  If you would like to switch to e-statements, you will be able to easily do so following the upgrade.
Q.  Are there action Items I need to take prior to the upgrade?
 		A.  Yes – based on the services you utilize, the following actions should be taken prior to July 27th.
  • Contact information – To ensure a smooth, first time sign on, please make sure we have your current mobile phone number and current email address on file by Monday, July 27th. Outdated contact information could cause delays or errors when logging in the first time on July 29th. 
    • You can review the contact email and contact phone number we have on file for you via your current online banking access. Once signed into your online access, click on Profile in the upper right-hand corner. The Profile screen will load. Click on Edit for Email and for Phone and review the email address and phone numbers entered. If both entries match your current information, click Cancel. If either need to be updated, update the information and click Save.
    • If you complete any changes, please also notify the Bank of these changes at 262-473-2112 or at customerservice@firstcitizensww.com, to ensure our core system is updated as well. 

  • Bill Payments – If you utilize Bill Pay via your online access, please review payments prior to July 27th. While we expect bill payment information to transition smoothly, we strongly encourage you to review your payments before the upgrade to ensure all payments needed are completed prior to the anticipated Read Only timeframe. If you notice any discrepancies, notify us right away and we can assist.
    •  We also encourage you to make note of all payees in your Bill Pay system and all payments scheduled, to allow you to verify everything migrated correctly. Please double check payees prior to completing a new payment.

  • External Transfers - If you utilize External transfers, please review linked external accounts prior to July 27th. While we expect external transfer information to transition smoothly, we strongly encourage you to make note of all routing numbers, account numbers, payees/accounts, and payments scheduled to allow you to verify all settings have migrated correctly following the transition. If you notice any discrepancies, notify us right away and we can assist.
Please always double-check payees and/or accounts prior to completing a new payment.
  • Zelle® - If you utilize Zelle®, please review and make note of all payees, accounts, and scheduled payments prior to July 27th. While we expect payment information to transition smoothly, we strongly encourage this review.  Following the transition, and before completing any new payments, be sure to double check payment information to verify all setting have migrated correctly.  If you notice any discrepancies, notify us right away and we can assist.
     
  • Mobile Device Security Settings – Due to the new Mobile App, FaceID and Fingerprint Recognition will be unavailable for your first login to the upgraded online banking. You will be required to enter your username and password when signing in the first time. If you know your username, but do not know your password, you can click on the Forgot Password link. If you’ve forgotten your username, please give us a call at 262-473-2112 prior to July 27th and we can assist you.
Q.  Will I need to download a new app?A.  Yes.  To continue using our Mobile App, the upgraded app will need to be downloaded on, or after, Wednesday July 29th.  Not using the app?  This will be a great time to start! Search “First Citizens State Bank” from the App Store (for Apple devices) or Google Play (for Android devices). Once installed, tap on the First Citizens State Bank icon and follow the steps to register.
Q. Will my URL favorite in my browser continue to work?A.  With the upgraded online banking platform, our website URL (www.firstcitizensww.com) will not change.  However, if you access online banking from a direct login page, there will be an updated URL to sign in. If you have any favorited or bookmarked links to our Online Banking Login, please update to our main website URL. In addition, the upgraded platform no longer requires the dropdown selection between Personal or Business accounts, so you may notice the login screen is slightly different due to this change.
 
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